Terms and Conditions


Brillen24 S.A.

  1. Conclusion of contract
  2. Price
  3. Delivery
  4. Returns
  5. Personal data
  6. Responsibility
  7. Final clauses

1. Conclusion of contract

To place an order, you must be 18 years of age or older.

By placing an order, you make us an offer to buy the product(s) that you selected in agreement with our Terms and Conditions and those of the manufacturer Brille24 Production. You are binded to this order for 14 days.

During this period, we shall inform you about our acceptance of your order, which, as a general rule, is followed by the manufacturing of your order by our partner Brille24 Production, or by a written confirmation of your order; an automatic email confirmation related to the reception of your order that does not of itself gives notice of acceptance in the aforementioned sense. We reserve the right to accept or decline your order, at our discretion.

The general Terms and Conditions of sale and the confirmation of the order constitute the contract between the Parties for the supply of the goods.

If, exceptionally, the processing of the order only takes place at the expiry of the 14 days deadline, counting from the day of disclosure of the offer, the delivery of the goods installs a new offer for the conclusion of the contract. You can accept this offer, expressly, or tacitly by accepting and using the delivered goods. You can also cancel your order at the moment of delivery of the product. In this case, you will receive a refund of the total sum you paid for the product. Reimbursement of this sum constitutes our sole responsibility to you.

2. Price

The price for the products will be the price indicated in euros on your invoice. The VAT is to be paid by you, at the applicable rate mentioned on your invoice.

Delivery costs, if applicable, are paid by you, as mentioned on the invoice.

The payment can be done with the use of your credit card or by online banking.

3. Delivery

The products ordered are delivered to the delivery address given by the Purchaser when he or she placed the order.

We do everything within our possibilities to deliver the products within the mentioned deadline, but delivery times might vary, and we take it upon ourselves to not exceed a delivery period of 30 days starting from the date the order got validated.

When an order holds multiple products, we reserve the right to carry out partial deliveries. It is also possible and reasonable, depending on the circumstances of the conclusion of the contract, for the Purchaser to use the articles independently from each other. For technical reasons, the certificate of the glasses is often expedited separately.

In case of a product's unavailability, making the partial or total implementation of the order impossible within the set period of time, we have the possibility to either refund the product price corresponding to the product that is unavailable, or to deliver a similar or equivalent product. In this last case, you can exercise your rights of withdrawal, in accordance with article 4.2.

4. Refunds

4.1. Faulty product

All products that are faulty upon reception can be exchanged. The return of the product shall take place within a period of 15 days, from date of receipt.

The product shall be returned in its original packaging complete and intact.

Provided that the product is complete and intact, we will refund you the price paid.

Address : Avenue Louise, 364 - 1050 Bruxelles. (BE)

4.2. Withdrawal

In agreement with the law of 6 April 2010 on market practices and consumer protection, you can withdraw from the purchase without penalty or giving any reason, within a period of 14 work days, from the date of delivery of the product. The product shall be returned within the same time frame, in its original packaging, intact and complete. Incomplete, damaged or soiled products are not exchanged or refunded.

Within 30 days and after acceptance of your return, we shall refund you the price paid for the product.

There is no right of withdrawal for glasses for which the lenses have been manufactured according to specifications of the purchaser and have been clearly manufactured and costum-made according to the needs of the purchaser.

5. Personal data

In accordance with the data protection regulations and recommended good practices, we have developed a Personal Data and Cookie Policy that specifically addresses these aspects.

You are invited to consult it either by clicking on the following link Personal data policy, or by clicking on the link "Personal data policy" accessible from the site.

6. Responsibility

Our responsibility towards the client is limited to the sum of the invoices paid by the client for the product to which the event that caused the damage applies.

Except in case of fraud or wilful misconduct, we explicitly state that we are not responsible for indirect damages, moral damages, the loss of profits as well as any damage resulting from third party liability.

Unless otherwise stipulated, all claims for damages must be notified to us in writing within a period of 7 days or earlier from the moment the client was able to ascertain the damage, or the claim for damage will be nullified.

The above ceiling on liability shall apply, regardless any legal grounds, to both contractual and noncontractual or even quasi-contractual liability claims.

7.Final clauses


Belgian law shall be of application, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (« Vienna convention »).


Each Party gives exclusive competence to the Belgian courts and tribunals.


Regarding the relationship with the final consumers in the EU, the laws applicable to the consumer's place of residence shall be applicable, under the condition that the provisions being applied imperatively relate to consumer rights.


If the whole, or part of the contract provisions with the Purchaser, including these standard Terms and Conditions, are or become fully or partly invalid or unenforceable, the other clauses of the terms and conditions will nevertheless remain in full force, unless the abolition of certain clauses disadvantages one of the contracting Parties in such that the continuation of the contract can no longer be imposed.

Call us at:
+44 33 08 28 07 77
mon.-thu. 9:30am-1pm and 2pm-6pm Fri 9:30am-1pm and 2pm-4pm
New frames Original, colored, elegant, extravagant, classic, rare, refined... Describing them all in words would be impossible.