Shipping and delivery

 

Your glasses are delivered to you

After costum manufacturing, your glasses are immediately packaged and sent to your address of choice. It is easy, practical and securised.

This delivery guarantees an optimal protection to prevent damages during packaging. If you have ordered several glasses simultaneously, the single price of 29,90€ including free delivery remains unchanged. Please note that they will not arrive in the same parcel. You will receive one parcel per pair of glasses.

To produce quality glasses, we are obliged to respect certain production schedules. After your order is validated, it takes about 15 to 20 days to get them delivered to your address of choice : 5 to 7 days for the production and the quality check and about 12 days for delivery and customs formalities. Delays are possible, and are mostly due to customs formalities, since we can not influence or control this procedure.

Your order is shipped to you via DHL and delivered by traditional mail. You have the choice to indicate your home or work address.

You will find more information in our Conditions and Terms

Breakdown of the delivery time frame of Glasses24

5 to 7 days for the production of your glasses

  • Production
  • Fabricate the made-to-measure lenses
  • Coating of your glasses (anti-scratch and anti-glare)
  • Adjust your lenses to the frame
  • Quality check by our opticians

12 additional days for verification and delivery

  • Shipment by DHL and custom formalities
  • Quality check of your glasses in our offices
  • Shipment by traditional mail to your address of choice

The standard delivery time is between 15 and 20 days, with the exception of cases of force majeure or exceptional shortages in stock. (See Terms and Conditions).

For progressive lenses and prescription glasses with tinted lenses, it is possible that the delivery period will possibly be extended up to 3 days because the specifics of the manufacturing might require more time.

In case of delays, do not hesitate to contact us at +44 33 08 28 07 77.

Please note that, if you ordered different pairs of glasses, you will receive individual parcels for each pair.

Good to know

At Glasses24, the cost of shipping (organized by Brille24 Production ltd) is included. If you order more than one pair of glasses, they will be sent to you in individual packaging because of our protective packaging are designed for one pair only. Outside of Europe, shipment and delivery is possible from 29,90€ shipping included. Do add a few extra days to the delivery time (count 3 to 4 weeks after validation of your order).

Questions?
Call us at:
+44 33 08 28 07 77
mon.-thu. 9:30am-1pm and 2pm-6pm Fri 9:30am-1pm and 2pm-4pm
New frames Original, colored, elegant, extravagant, classic, rare, refined... Describing them all in words would be impossible.