Returns


30-day return or exchange

We offer a 30-day return or exchange warranty on all Glasses or contact lenses.

You will find below more information on how to return the product.

Before sending an item back to us, please contact us at support@glasses24.com. Any return that was not previously approved by the customer service will not be processed and returned to you, as stated in our Terms of sales.

For Belgian Customers, please do not visit our offices in Brussels. It is not a shop, but only offices dedicated to telephone support and we cannot therefore properly take care of our customers at those premises. You will need to go through the customer service by e-mail, for any kind of services.

What is covered by the 2 year warranty?

 

✔ What is covered

✘ What is not covered

Lenses

Coating abnormally peeling off

Excessive exposure to cold or heat
Mishandling
Lack of careful cleaning

Frames

Broken screws
Broken or missing nosepads
Loose Arms

Excessive exposure to cold or heat
Mishandling
Lack of careful cleaning

All returns for repairs will be checked over carefully by our opticians in order to determine the cause of the problem.

Se os seus óculos necessitarem de reparação no âmbito da garantia, contacte-nos através do email suporte@optica24.pt com o número da encomenda e fotos do problema.