Returns and complaints
Returns
How do I make use of the right of return?
Our glasses, which are individually manufactured for you, are an exception to the legal right of return. If you do not like the new glasses, we have tried to find a user-friendly solution and offer you the possibility of using your 30-day right of return in such cases.
All returns for repairs will be checked over carefully by our opticians in order to determine the cause of the problem.
This is how returning glasses works:
1. log in to your customer account
2. select the glasses you want to return
3. Click on the return button
4. Fill in the form (type of return, reason and refund):
5. Receive an e-mail with the next steps
6. Free returns with return form
7. Purchase on selected account ? -> keep klarna informed
8. As soon as the return has been processed by us, we will inform you by e-mail
Did you order as a guest? Then click on the link to your order in the order confirmation, which looks like this
Link to your guest order: View your order in our shop