Data and Cookies Policy and your personal data.

Last updated: 26.10.2023

At EssilorLuxottica, we are committed to protecting the personal data of our customers.

Honoring this commitment is critical to our success and reputation, and ultimately to our ability to fulfill our mission of helping people see more, be more and enjoy life to the fullest.

1. introduction

The Glasses24 website (also referred to as the "Website") is operated by 4Care GmbH, a corporation, whose registered office is located at Fraunhoferstr. 17, 24118 Kiel, Germany and which is registered with the Kiel District Court under number HRB 13770 KI (hereinafter referred to as "4Care GmbH" or "we").

Like many other companies, we also use cookies and other tracking technologies. The purpose of this Cookie Notice (hereinafter "Notice") is to familiarize you with these technologies and to inform you about the cookies that are placed on our website, how we use them and how you can control them.

This Notice should be read in conjunction with our Privacy Notice, which contains the necessary information about how we process your personal data, including the data that may be collected through cookies.

We may change the terms of this notice from time to time. If we do so, we will notify you by placing a notice on the page of this website.

This Notice shall be governed by and construed in accordance with the laws of Germany and all other applicable provisions of the European Union.

2 General information

2.1 What is meant by "cookies"?

A cookie is a small text file, usually consisting of letters and numbers, which is transferred to and stored on the device used by the user (a computer, tablet, smartphone or any mobile device) for a period of time specified by the operator when the user accesses the website. They are used to store or retrieve information. For example, some cookies uniquely identify one device and distinguish it from another.

Not all cookies are the same; they can vary depending on their origin or lifespan.

Cookies can come from two sources:

First-party cookies (or internal cookies): These are created by the website you are visiting and linked to its domain name;

Third-party cookies: These are created by third parties and placed by the publisher of the website you are visiting and are therefore linked to a different domain name than the website on which they are implemented.

Our third-party partners place cookies when you are logged in to their pages or when you visit our website, for example in the form of an advertising banner.

These cookies are not directly controlled by EssilorLuxottica and are subject to the privacy and cookie policies of these third parties, which can be viewed on their websites.

A list of our partners who use cookies on our website can be found in the Consent Management Tool, which you can access by clicking here.

There are two types of cookies and their storage period:

Session cookies: These are temporary and are automatically deleted when you close your browser.

Persistent cookies: They are not deleted when you close your browser, but only when their expiry date is reached, which may vary depending on the purpose of the cookie, with a maximum of 6 months. You can also delete these cookies manually.

You can find more information at

2.2 Other similar technologies

Please note that other similar technologies used to collect information about the device you are using and to track your actions on our website, such as pixel tags, web beacons or social network plug-ins, also fall into the general category of "cookies".

Web beacons are generally invisible image files that are placed on a website and contain a unique identifier. They have a similar function to cookies, but unlike cookies, they are not stored on your device, but are embedded invisibly in the pages of the website.

In addition, most browsers collect certain information such as IP address, type of end device, screen resolution, version of operating system, type of internet browser, etc. This information is collected automatically and stored in our systems in log files.

We also inform you that some services on our website may require third parties to request resources from another domain (website) or one of its subdomains (sub-websites), e.g. video platforms, maps and other services. If this is not mandatory, we will only load the content if there is a demonstrable need for the specific case you have requested.

These other technologies are also covered by this notice.

3. What about our website?

3.1 Why do we use cookies?

The website uses cookies for various purposes.

Some cookies are strictly necessary for the website to function properly and to provide the user with a good browsing experience, such as easily moving from one page of the website to another and providing the services provided therein (e.g. purchase and payment of glasses).

Other cookies are necessary to facilitate and speed up browsing, for example by storing login details or the contents of the shopping cart, or to customize browsing as much as possible to the user's preferences and characteristics.

In addition, certain cookies are useful to provide the website operator with information that can be used for statistical purposes, e.g. to find out the number of connected users, as well as to send personalized advertising messages or to ensure a direct connection with third parties.

3.2 Which cookies do we use on our website?

When you connect to our website, cookies are stored on the device you are using, which allow us to recognize your device's browser during the validity period of the cookie in question. We inform you about the cookies stored on your device via our cookie banner and this notice.

The various cookies we use have different retention periods, beyond which they are no longer stored unless you give your consent to the cookies in question again.

The cookies that record your decisions (consent, setting, rejection) are stored for 6 months, which means that we will ask for your consent again every 6 months, or earlier if a) there is a significant change in the cookies used or b) if anonymous website navigation has been activated by the user or c) if the user deletes the cookies independently.

(a) Strictly necessary (or technical) cookies

They ensure the proper functioning of the website and the use of the services available on it.

For example, they make it possible to recognize the language of the country from which the user comes and to save the selection made in the cookie banner so that the selection does not have to be made again each time the website is accessed in order to purchase a product. They also improve the user experience by saving login details or pre-selected products in the shopping cart.

They are used exclusively to ensure the basic functionality of the website and therefore the user's prior consent to their installation is not required. The user can set their browser to block these cookies, but this will result in some or all parts of the website not working.

(b) Analytical cookies:

Some are installed and managed directly by 4Care GmbH and are used to analyze the use of the website, count accesses, traffic sources and pages viewed in order to enable the operator to make changes and improvements to the website. They may collect data in anonymous form for purely statistical purposes.

Other analytical cookies may instead be installed by third parties in order to track the user's activities on the website and obtain useful information for 4Care GmbH.

The use of these cookies is based on your consent. If you refuse to accept them, this will not affect your ability to access or browse the website, we will simply not be able to track and analyze your browsing and interaction with our website.

(c) Marketing and profiling cookies:

These cookies track the user's navigation on the website and make it possible to create personalized content on the website, show the user products that interest them or that are similar to those they have already viewed, and send advertising messages according to the preferences expressed.

Other analytical, marketing and profiling cookies may instead be installed by third parties in order to track the user's activities on the website and obtain useful information for 4Care GmbH.

The use of these cookies is based on your consent. If you refuse to accept these cookies or withdraw your consent, this will not affect your ability to access or browse the website.

(d) Social network cookies:

These cookies allow the user to use the various features of the social network, thanks to the use of plug-ins integrated into our website that allow a direct connection with the social network server. The plug-in is managed by a third party.

The use of these cookies is based on your consent. If you refuse them, this will not affect your ability to access or browse the website, but functions related to social networks cannot be performed and we will not collect information about your use of such social networks.

To find out about the use of cookies by social networks and to give informed consent, we ask the user to take into account the respective privacy policies of the social networks:

4. How to manage cookies? You are in control!

The placement of cookies on your device is subject to your consent, unless they are strictly necessary, in which case their use is based on our legitimate interest.

You therefore have the option of accepting or rejecting most of the cookies used on our website at any time.

4.1 Accept, reject or set up on your first visit

As soon as you arrive on our website, a cookie banner is displayed with information about its use. This cookie banner allows you to clearly accept or reject all or part of the cookies we use, with the exception of strictly necessary cookies. Your consent or refusal applies only to the cookies used on our website.

If you reject one or more cookies, you may not be able to use the functions described above.

Please note that the withdrawal of your consent does not affect the lawfulness of the storage or processing of personal data that may have been collected by these cookies prior to the withdrawal. We will simply no longer store the rejected cookies.

4.2 Accept, reject or set up via your browser

You also have the option of managing the deposit of cookies via the settings of your browser on your device, which allow you to accept or refuse them either systematically or according to their origin. You can also configure your browser so that you are notified of the presence of a new cookie before it is deposited.

The management tool differs depending on your browser:

Please note that the settings you choose may affect your ability to browse the internet and access certain services that require the use of cookies. For example, if you refuse to accept cookies that are strictly necessary for us to deliver our services securely and provide you with our essential features, you may not be able to access or use some of our services.

5. Your rights

If the cookies placed on our website collect your personal data, you have the right to access, rectify, object to, erase and restrict this data. You can find more information about the content of these rights and the possible restrictions in our privacy notice.

You can exercise any of these rights, although your identity may need to be verified:

To exercise your rights, please contact:

If you are not satisfied with the way we process your personal data and/or with our response to a request to exercise your rights, you can also lodge a complaint with the relevant data protection supervisory authority.

6. how can you follow the changes to this cookie notice?

For legal and/or organizational reasons, this Cookie Notice may be subject to change. We therefore recommend that you check this Cookie Notice regularly and refer to the latest version. The date of the last update is indicated at the beginning of this cookie notice

In any event, an updated version of the Cookie Notice will always be available on our website and we will provide you with an additional notice if we make any changes that materially affect your privacy rights.

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