Terms of use

Date of publication : 17/07/2020

1. Legal Notice

Brillen24 SA (hereafter Brillen24) is a Belgian public limited company registered with the “Banque-Carrefour des Entreprises et Registre du commerce” under the intra-Community VAT number : BE 0829.062.958. It may also be referred to as the sign/name “Glasses24”.
Its registered office is located at Avenue Louise 364, 1050 Brussels (Belgium).

2. Opposability

Any person using this Site accepts without reservation these terms of use (hereinafter referred to as the ToU). The applicable ToU are those in effect on the date of use of the Site.
The ToU may be amended at any time by Brillen24. This is why You are invited to consult them regularly.

3. Definitions

In these ToU, the following terms beginning with a capital letter mean:
Customer: natural or legal person placing an order on the "Site". The Customer is subject to the General Terms of Sales and the General Terms of Use.
Access code: identifier and password that the Customer registers when creating his account. The Access Code allows the Customer to access his account.
Account: space opened by the User on the Site and allowing him/her to manage and/or track his/her data, orders, etc. The Account is opened by the User in accordance with the terms defined in these ToU.
Products: products offered and distributed by Brillen24 via its Site, namely pairs of glasses with or without corrective lenses, Brillen24 brand or others as well as contact lenses and ski goggles.
Customer Service or Customer Support: service provided to Customers and Users of the Site to respond to their requests. The contact details and times at which Customer Service can be contacted are indicated on the Site.
Site: within the framework of these ToU, the Site is developed by Brillen24 and accessible at www.glasses24.com. It is aimed at the English-speaking Worldwide market.
User : any person who consults the Site. Any person who has opened an Account on the Site is a User. Any Customer is a User and as such is subject to these ToU.

4. Purpose

The purpose of these ToU is to define the terms and conditions under which, You, the User, agree to use the Site and the various functionalities offered therein.

5. Policy relating to the opening and management of an Account

5.1 Account Opening

Any adult and legally capable person may open an Account on the Site. Brillen24 does not carry out any prior control over the User's majority and legal capacity.
You undertake to ensure that the contact details and identification data that You provide when opening your Account are accurate.
It is Your responsibility to keep them up to date and to update them in the event of a change. You are solely responsible for any consequences resulting from the failure to update your data.

5.2 Password

It is your responsibility to enter a password when opening the Account.
It is advisable to change it regularly.
It is up to You to keep it secret. In this respect, any message likely to allow access to your Account must be deleted from your inbox.
You are informed that all actions registered on the Site and Brillen24's servers from your Account will be automatically chargeable to You pursuant to these ToU, with all legal consequences.

5.3 Deleting an account

Two ways of deleting the Account are possible:

  • You can request the deletion of Your Account by sending an email to the relevant Customer Support. If applicable, You must prove that You are the holder of the Account whose deletion is requested. To this end, You may be invited to send said request from the e-mail address referenced in said Account and/or any other information allowing to ensure your quality as the holder of the Account concerned.
  • If your Account appears inactive for 5 years, i. e. without any connection or opening or consultation, Brillen24 reserves the right to send you an email informing you. If You wish, You may request the deletion of said Account. Otherwise, it will be maintained and your data will be kept.

Once the deletion of the Account has become effective, it will no longer be possible for You to access it or to access the data recorded on it. This deletion will not result in the deletion of documents and data necessary for the management of orders placed and which are governed by a longer legal retention period.

6. Online try-on tool policy

Brillen24 offers an online try-on module on its website. This process allows you to try out, in a virtual way, certain models of glasses. In this context, the User can choose either a photo proposed by the Site, or upload one of his photos. In the latter case, the photos chosen by the User must be uploaded by him/her in accordance with the proposed terms and conditions.

As stated in our Personal Data and Cookie Policy, no personally identifiable information (such as your name, first name, age, etc.) is associated with the images or photos uploaded. Images or photos are stored exclusively as non-identifying data streams on Brillen24's servers. Only the text file that is placed on your computer when You connect to the Site to recognize yourself when you connect allows you to display your photos/fitting images when You revisit the Site. It is your responsibility to set your cookies to remove the text file concerned.

7. Notification Policy

7.1 Approach

You are invited to leave a review (comment) on the Site. This approach is optional and voluntary. When you choose to leave a notice, it must be left in accordance with the following provisions of our Notice Policy.

7.2 Purpose of the review

The purpose of the reviews is to share your experience with other Users. This is why You undertake to leave a comment only in the event of a purchase of the Product concerned by the notice.

7.3 Identification of the person who publishes

In order to respect Your privacy and protect Your data, Brillen24 SA invites you to communicate only your first name when You choose to publish a review. Your attention is drawn to the fact that if You indicate a more identifying data (such as your name), it will also be published and accessible to all Users consulting the reviews. Brillen24 therefore invites you to be vigilant about the data you provide.
Users who nevertheless wish to indicate data other than their first name do so under their sole responsibility.
If You choose a pseudonym, You undertake that it will not be likely to infringe the rights of third parties, nor likely to create confusion in the minds of other Users as to your identity (including the use of the surname, pseudonym, trademark of others, or works protected by copyright and/or related rights) for any reason whatsoever and on any grounds whatsoever.
Users who wish to delete their communicated name and/or comment are invited to contact the Data Protection Officer (dpo@brillen24.be) or Customer Support (support@glasses24.com).
As from their publication, the Users' reviews are the property of Brillen24 SA.

7.4 Methods of review publishing

The reviews are published in chronological order. One to two words summarize the content of the review The rating is based on stars (1 to 5) assigned by the User filing the review for Quality, Service, and Price.
The reviews are checked by a moderator before publication. The role of the latter is to ensure that a certain ethical line is respected, including the vocabulary used and the interest of the comment left. As a result, not all comments are published. The publication of the reviews is therefore not exhaustive and Brillen24 cannot be held liable for this fact.

7.5 Request for deletion of reviews and request for anonymization

Where the published reviews only show the first names of the people, it is not possible to request their removal.
When the published reviews allow the precise identification of the User, i.e. when he has communicated his name, the User is invited to contact the Data Protection Officer (dpo@brillen24.be) or customer support (support@glasses24.com) in order to request the deletion of his name on the Site.

7.6 Social networks

With regard to comments and reviews left on social networks (including Facebook or Instagram) by Users on the Products or the Brillen24 Site, Brillen24 indicates that it has no control over such data and networks provided by third parties. Brillen24 therefore disclaims any liability in this respect.

8. Newsletter

Brillen24 allows Users to subscribe to its free newsletter.

It is not necessary to have an Account to subscribe. All you have to do is enter a valid email address.

The User undertakes not to communicate any third party email address.

The User may unsubscribe at any time by clicking on the "unsubscribe" link in the newsletter and in the newsletter communication email for this purpose. If, for extraordinary reasons and for technical reasons, you still receive the newsletter, you are invited to contact Customer Service, which will ensure that your unsubscribe request takes effect.

9. Personal data and cookies

The User must check the accuracy, veracity and timeliness of the information and data provided to Brillen24. He is solely responsible for compliance with these requirements.
In accordance with the regulations on the protection of personal data and recommended good practices in this field, Brillen24 :

  • Has included on its Site various notices in order to inform You about personal data (collection and processing),
  • And has drafted a "Personal Data and Cookie Policy" that specifically addresses these aspects. You are invited to consult it by clicking on the following link: Personal data and cookies policy.

10. Liability - limits and exclusion

Brillen24 makes no warranty and disclaims all liability in the event that access to the Site is impossible, due to technical problems or for any other reason. 
The User is solely responsible for all the actions and data he communicates and/or manages from the Site as well as for any consequences that may be attached to it, regardless of the damage suffered.
Brillen24 has the right at any time and at its discretion to delete, modify or add content to the Site, without liability.

11. Convention of evidence

It is expressly agreed that the operations and data, including identification data and the activation of the User's Access Codes, the dates affixed by the Site's server(s), which are recorded and/or automatically generated by the Site's information system, will be admissible and will be authentic between the parties even in the event of a dispute and will constitute proof of all the operations carried out by the User on the Site.

12. Final provisions

12.1 Intellectual Property

No mention or use of the distinctive signs, trademarks, trade names, acronyms, logos, drawings, photos or videos appearing on the Site may be made without the prior written consent of Brillen24 or the third party holders of the rights to these elements. Any reproduction or use not previously and expressly authorized, by written letter, constitutes the offence of counterfeiting and is liable to criminal prosecution.
The concept, content (including but not limited to file extracts), layout, structure, source codes, programming, images, photos, animations, audiovisual works, texts, data, music and all other elements of the Site are and remain the property of Brillen24, and are protected by various intellectual property rights (including copyright, trademark rights, sui generis rights of the database producer, etc.), which You acknowledge and accept. By surfing on the Site, You do not become the owner of any rights of any kind whatsoever.

12.2 Subcontracting and cession

Brillen24 may freely subcontract all or part of the Site.
Brillen24 may also, freely, at any time and in any form whatsoever, transfer or provide the services offered by the Site, as well as the benefit of the User's registration to any person of his choice. The User accepts in advance such an assignment or contribution.

12.3 Applicable law

The relationship between the User and Brillen24 is subject to Belgian law.

12.4 Jurisdiction of courts

Each party gives exclusive jurisdiction to the Belgian courts and tribunals.
In the context of relations with final consumers in the European Union, the law of the final consumer's domicile may also be applicable, provided that these are mandatory consumer law provisions.

Sign up for the newsletter and get a €8 voucher!