Shipping and delivery
We ship everywhere in the world. What are our shipping delays?
After manufacturing, your glasses are immediately packaged and sent to your address of choice. It is easy, practical and safe.
This delivery guarantees an optimal protection to prevent damages during packaging.
Please note that if you have ordered several glasses in the same order, they will not arrive in the same parcel. Our parcels are specifically made to contain one pair of glasses and are shock resistant, therefore you will receive one parcel per pair of glasses.
To produce quality glasses, we are obliged to respect certain production schedules. After your order is validated, it takes about 15 to 20 days to get them delivered to your address of choice : 5 to 7 days for the production and the quality check and about 12 days for delivery and customs formalities. Delays are possible, and are mostly due to customs formalities, since we can not influence or control this procedure.
Your order is shipped to you via DHL and delivered by traditional mail. You have the choice to indicate your home or work address.
You will find more information in our Terms of sales.
Who pays the shipping costs?
At Glasses24, the shipping fees are at a fixed price of 3€ per ordered product.
If I order several pairs of glasses, will I receive them all at once?
If you order several pairs of glasses at a time, they will be sent to you separately because our break-proof packaging is only suitable for one pair.
What are the delivery times?
For shipments within Continental Europe, the delivery time is approximately 15 days.
Outside continental Europe, there is an additional delivery time (around 3 to 4 weeks). This is largely due to customs clearance.
Distribution of the delivery time at Glasses24
After their custom manufacture, your glasses are immediately packed and sent to you (DHL then your country post company). It's fast, convenient and secure.
This delivery guarantees maximum protection against damage during transport.
For the manufacture of your glasses, we take some time, in order to maintain the quality.
It takes about 5 to 7 days to manufacture the glasses :
- Custom cutting of your glasses
- Treatment of your lenses (anti-scratch and anti-reflective)
- Adjustment of lenses to the frame
- Quality control
Then about 12 additional days for final checks and delivery :
- Delivery by air transport + customs formalities
- Shipping of the glasses to your home
These deadlines are subject in particular to cases of force majeure or unavailability of stock (see Terms of sales).
If you order progressive lenses or tinted corrective lenses, it is possible that the delivery time may be increased by 3 days because it requires special manufacturing.
In case of delay, do not hesitate to contact us at 0044 33 08 28 07 77 or write to us at firstname.lastname@example.org